Returns And Refund Policy

We accept eligible return requests within 30 days of delivery for purchases made directly from witzman.com.

To request a return, please email service@witzman.com with your order number and the reason for your return. Please wait for our approval and return instructions before sending your package.

Return Eligibility

The following items may be eligible for a return, refund, or exchange within 30 days of delivery:

  • Items that arrive damaged, broken, or soiled.
  • Items received in the incorrect size or color.
  • Unused items that have not met your expectations.

We do not accept returns of:

  • Items outside the 30-day return window.
  • Used or misused items.
  • Lost or stolen items.

Please securely pack the returned items together with all included accessories. If your item arrived defective or damaged, explain the issue in your return request so we can review it appropriately.

Return Shipping Costs

WITZMAN covers return shipping costs when the return is due to a product defect or an issue with the delivered order caused by WITZMAN, such as receiving an incorrect or damaged item.

For returns for other reasons, the customer is responsible for return shipping costs.

After reviewing your request, we will confirm the applicable return shipping arrangements and provide the appropriate return label and instructions. Receiving a return label does not mean that return shipping is free for every return.

How to Return an Item

  1. Submit your request. Email service@witzman.com with your order number and return reason. For defective, damaged, or incorrect items, please include relevant photos to help us review the issue.
  2. Wait for approval. After we review and approve your request, we will email you the appropriate return label and instructions.
  3. Send back the complete package. Securely pack the items and included accessories, then ship the package using the return label and instructions we provide.
  4. Send us the tracking number. After shipping, reply to the same email with your return tracking number.
  5. Warehouse follow-up. Our warehouse will use your tracking number to follow the return shipment and process your return after the package has been received and inspected.

Refunds

Once your return package has been received and inspected, we will email you to confirm receipt and notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. After the refund is issued, please allow 2–7 business days for the funds to appear, depending on your bank or payment provider.

This timeframe refers to the funds appearing after the refund has been issued, not the time required for return shipping or inspection.

If you have not received your refund after this period, please email service@witzman.com so we can assist you.

Damaged Items or Missing Accessories

If your order arrives damaged or with missing accessories, please email service@witzman.com with your order number and details of the issue. Include relevant photos where possible so we can review the situation and help resolve it.

If a return is required because of a product defect or an issue caused by WITZMAN, we will cover the return shipping costs.

Order Cancellation

You may request cancellation before your order has shipped. Orders successfully cancelled before shipment will receive a full refund.

We cannot cancel an order after it has shipped. If you would like to return it after delivery, please follow the return request process above.

Exchanges

If you would like to change your product before your order has shipped, please contact service@witzman.com as soon as possible.

For exchanges requested after shipment, please contact us for approval and instructions. Customers are responsible for exchange shipping costs when the exchange is requested for reasons other than a product defect or an issue caused by WITZMAN.

Contact Us

For return, refund, cancellation, or exchange assistance, please email service@witzman.com.